Grievance Procedure

MOBILE WELDING SERVICES recognises that differences and grievances can arise from time to time. The quick settlement of these matters is in the best interest of all parties concerned and the following steps are implemented to ensure this happens.

1. Any grievance or complaint by a student should in the first instance be raised with the relevant member of staff concerned.
2. In the event that the grievance or complaint is not resolved to the satisfaction of the student, the matter should be documented in a Grievance Form (attached) submitted to the Administration Office.
3. Once the grievance or complaint has been documented, the Director (Training) will liaise with the parties concerned in an attempt to reach a mutually agreeable resolution. The Director may convene a meeting with all relevant parties in an attempt to reach a mediated resolution. Grievances will not be discussed openly throughout the company other than with the parties directly involved.
4. If the Director is a party to the complaint or grievance an independent third party, agreed upon by both the complainant and the Director, will be appointed as a mediator.
5. If a solution has not been reached to the satisfaction of the complainant, the complainant has the right to representation and appeal under the relevant State or federal law.

Please remember MOBILE WELDING SERVICES is committed to delivering quality education and training. If you are experiencing any difficulties during your program of study, do not hesitate to discuss your concerns with the relevant staff member or the Director. The training staff will make themselves available at mutually convenient times if you wish to seek assistance outside MOBILE WELDING SERVICES hours.

« Back